Frequently Asked Questions
Everything you need to know about Go Calm Pup products.
How does the automatic dog ball launcher work?
Our automatic dog ball launcher uses a motorized launch arm to propel a tennis ball up to 30 feet. Simply place a ball in the top funnel opening, select your preferred distance (10 ft, 20 ft, or 30 ft), and press the button. Once your dog learns to drop the ball back into the opening, it becomes a fully automatic self-play fetch toy — no human required.
Can the ball launcher be used indoors?
Yes! This indoor dog toy is designed for use both inside and outside. Set it to the shortest 10-foot distance for safe use in hallways, living rooms, or any open indoor space. The quiet motor ensures it won't disrupt your household, and the built-in motion sensor automatically prevents launching if a person or pet steps into the path.
What size balls does it use? Can I use my own tennis balls?
The launcher is compatible with standard 2.5-inch regulation tennis balls. We include 2 balls in the box, but you can use any standard tennis ball launcher-compatible ball from a pet store or sporting goods retailer. We recommend avoiding oversized or undersized novelty balls, as these may jam the mechanism or not launch correctly.
Is it safe for all dog breeds and sizes?
Absolutely. This automatic fetch toy is designed for dogs of all breeds and sizes, from terriers to Great Danes. The adjustable distance settings make it suitable for both small indoor spaces and large gardens. Safety is built in — the motion-sensor stop halts launching instantly if your dog, another pet, or a person moves in front of the launcher.
How long does it take to train my dog to use it independently?
Most dogs pick up the self-loading behaviour within 1–3 days using positive reinforcement. Start by manually placing the ball and rewarding your dog each time they fetch. Gradually guide them to drop the ball into the funnel themselves. Once they make the connection, this self-play dog toy becomes truly hands-free. High-drive breeds like Border Collies and Labradors often learn in a single session.
Does it run on batteries or does it need to be plugged in?
Both options are available. Use the included AC adapter for unlimited indoor play with no battery costs, or power it with 6 C batteries for fully portable, cord-free use in the garden, park, or anywhere outdoors. Battery life typically lasts 4–6 hours of continuous play depending on distance setting.
Will the launcher help with my dog's exercise and mental stimulation?
Yes — fetch is one of the best forms of physical and mental exercise for dogs. This dog exercise toy and dog enrichment toy provides the repetitive, rewarding chase-and-retrieve cycle that high-energy breeds crave. Regular sessions can reduce destructive behaviours like chewing and barking that stem from boredom or pent-up energy.
What is the return policy and warranty?
We offer a 30-day hassle-free return policy — if you or your dog aren't completely satisfied, simply contact our support team for a full refund or exchange, no questions asked. Every product also comes with a 1-year manufacturer's warranty covering any defects in materials or workmanship. Our customer support team typically responds within 24 hours.
Are the Hemp Calming Chews safe for all dogs?
Absolutely. Our calming chews are vet-formulated with natural ingredients including Hemp Oil, Valerian Root, Ginger, and Chamomile. They are completely drug-free, non-drowsy, and safe for dogs of all sizes and breeds. Made in the USA with GMP-certified manufacturing and third-party tested for quality.
How long until I see results with the calming chews?
Most dogs show noticeable improvement within 30–60 minutes for acute anxiety, and within 3–7 days for ongoing anxiety management. For best results, give chews daily for at least 30 days. Our 30-day money-back guarantee means you can try completely risk-free.