30-Day Money-Back Guarantee
We want you and your dog to be happy with our products. If you're not satisfied with our hemp calming chews for dogs, we'll make it right.
Returns
You have 30 days after receiving your order to request a return for our natural dog anxiety treatment products.
Eligibility
To be eligible for a return:
- Item must be unused and in original packaging
- Proof of purchase (order number) required
- Product must be in resalable condition
How to Request a Return
- Email us at info@gocalmpup.com
- Include your order number and reason for return
- We'll respond within 24 hours with return instructions
Refunds
Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund.
Full Refund
We offer a full refund if:
- Item arrived damaged or defective
- Wrong item was sent
- Item doesn't match product description
Partial Refund
We offer a partial refund if:
- Item shows minor use but is still resalable
- Packaging is damaged but product is intact
Refund Processing
- Approved refunds are processed within 5-7 business days
- Refund will be applied to your original payment method
- Please allow 7-10 business days for the refund to appear on your statement
Exchanges
We replace items if they're defective or damaged. Contact us at info@gocalmpup.com to arrange an exchange for our calming supplements for dogs.
Shipping
Return Shipping
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping service
- We are not responsible for return packages lost in transit
Original Shipping
- Original shipping charges are non-refundable
- If you received free shipping, the original shipping cost will be deducted from your refund
Damaged or Incorrect Items
Contact us within 7 days of delivery with:
- Photo of the item showing damage or incorrect product
- Your order number
- Description of the issue
We'll send a replacement or issue a full refund.
Order Cancellation
You may cancel your order for a full refund before it is processed for shipping.
Non-Cancellable Orders
Once payment is processed, the following orders cannot be canceled:
- Personalized or customized items
- Pre-order inventory items
- Items that have already entered production
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened treats or supplements (for pet safety)
- Used items
- Items without original packaging
- Gift cards
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
- If you've done all of this and still haven't received your refund, contact us at info@gocalmpup.com
Contact Us
If you have any questions about our refund policy, please contact us:
Email: info@gocalmpup.com
Website: gocalmpup.com