Overview
We ship our hemp calming chews for dogs and other pet wellness products worldwide. This policy explains our shipping rates, delivery times, and procedures.
Shipping Rates
United States
| Order Value | Shipping Cost |
|---|---|
| Under $50 | $5.99 |
| $50 and over | Free |
Canada
| Order Value | Shipping Cost |
|---|---|
| Under $75 | $9.99 |
| $75 and over | Free |
United Kingdom
| Order Value | Shipping Cost |
|---|---|
| Under £50 | £7.99 |
| £50 and over | Free |
Australia
| Order Value | Shipping Cost |
|---|---|
| Under $75 AUD | $9.99 AUD |
| $75 AUD and over | Free |
Delivery Times
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7-14 business days | 3-5 business days |
| Canada | 10-18 business days | 5-7 business days |
| United Kingdom | 10-18 business days | 5-7 business days |
| Australia | 12-21 business days | 7-10 business days |
Note: Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays.
Order Processing
- Orders are processed within 1-2 business days
- Orders placed on weekends or holidays will be processed the next business day
- You will receive a confirmation email with tracking information once your order ships
Tracking Your Order
Once your order ships, you'll receive an email with:
- Tracking number
- Carrier information
- Link to track your package
Customs and Duties
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Stolen Packages
If your package shows as delivered but you haven't received it:
- Check with neighbors or family members
- Check around your property
- Contact the carrier directly
- Contact us at info@gocalmpup.com
We are not responsible for packages lost or stolen after delivery confirmation.
Incorrect Address
If you provide an incorrect shipping address:
- Contact us immediately at info@gocalmpup.com
- We'll try to update the address before shipping
- If already shipped, we cannot guarantee delivery
- Additional shipping charges may apply for re-routing
Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging
- Take photos of the product inside
- Contact us within 7 days of delivery
- We'll send a replacement or issue a refund
Contact Us
For shipping questions, contact us:
Email: info@gocalmpup.com
Website: gocalmpup.com